Sustaining Competitive Advantage

Do you really have a competitive advantage or is every day a struggle to maintain margins against competition constantly undercutting you? Even if you have found an edge or untapped niche, profitable positions attract competition, so how do you sustain it and maximise profits?

On August 26th I’ll be presenting to the British Chamber of Commerce Entrepreneur and Small Business Group on this topic. I’ll present some core concepts to get the audience thinking about creating a sustainable competitive advantage and introduce the audience to key frameworks for assessing the issues, including Porter’s Five Forces, Strategic Positioning, Judo Economics and Game Theory.

If you’re interested in attending, follow the link above and book a place.

Hope to see you there!

The Challenge for Asian Entrepreneurs

Being an entrepreneur is hard at the best of times, but it is particularly difficult in Asia. On a recent trip to San Francisco, three major problems particular to Asia stood out to me:

1. Fear of failure
The Asian culture puts a high premium on failure and the associated loss of reputation or “face”. In contrast, the industry in Silicon Valley understands that failure is an important step on the way to success. Consider, for example, that American icons such as Henry Ford, Walt Disney and Thomas Jefferson were all bankrupt at some stage.

Consequently there are very few “second time” entrepreneurs, able to put into practice what they learnt the first time around. This contributes to the difficulty in finding funding, since investors will view projects for first-timers as more risky. Indeed, many investors in the US will only consider entrepreneurs with a failure or two behind them.

It is key, then, for Asian entrepreneurs to get advice from those experienced in developing early stage companies and fund raising for them. Unfortunately this presents a Catch-22, since first-timers are unlikely to recognise the value this brings or their own short-comings which necessitate such help in the first place.

2. Access to Funding
This leads us to the next problem – access to funding. Unlike the US, the market in Asia is far less transparent, with high net-worth individuals (i.e. potential Angel investors) keeping a much lower profile and tending to be more risk adverse (at least outside of the casinos!). Wealthier countries in Asia, such as Singapore, do attempt to put in place some support for this process, but the pool is far less diverse than in the US and Europe. If a US entrepreneur has an idea for a wifi-enabled chocolate tea-pot with RFID but can’t find funding in Silicon Valley, he or she can go to New York, Boston and Chicago, each having a different character and investment focus, before then looking for well publicised Angel groups in smaller cities.

In comparison, if an entrepreneur in Singapore gets turned down by an investor, not only is it difficult to find another before cash runs out, but the tight network means that any other investors will already be aware of the rejection – the herd mentality will kick in making approaches to other investors more challenging.

It is important, then, to have a strong network into the potential investor pool and to manage the communication with this community very strictly. The story cannot change too dramatically between investors and it must make sense the first time. Many entrepreneurs are obsessed, naturally enough, with their product or innovation and are unable to articulate the consumer benefits in a way that the investment community wants to hear. A poor first impression can damage not only that relationship but, because of the size of the community, the chances of getting funding from anyone at all.

3. Limited Market Size
The US has a population of 300 million and a GDP of $14 trillion. That means that an entrepreneur can sell to 300 million wealthy, homogeneous consumers before having to worry about international expansion, import/export, overseas distribution partners, varying legal requirements, multiple languages, different power sockets, cultural market differences and so on.

Singapore has just 4 million people, so an entrepreneur must acquire a far higher share of the potential market before even breaking even. Larger countries, such as China, India and Indonesia, may have larger populations but the average wealth is far less and lack of developed infrastructure often makes marketing and distribution expensive, in turn driving down profitability.

A well developed go-to-market strategy is vital, as is a financial analysis to see if the target market really is going to be profitable quickly enough. Depending upon the product or service, it may very well make sense for a start-up to target the US or Europe before developing their domestic market. In this case, connections to investment and distribution partners in these regions is clearly essential.

In summary then, developing a start-up in Asia is challenging, and the entrepreneur should acknowledge this and accept a risk premium (i.e. accept a risk-adjusted price) when seeking funding. However, with the right advice and support it is possible to succeed, though the journey is unlikely to be as straight-forwards as that of their US and European counterparts.

Analytics at Work

We all use a number of different sources to help us make decisions. Experience, instinct, research, friends and more all come together to help us understand a situation and navigate the best course of action.

These sources are all essential to the process, but are naturally prone to bias, noise, complexity and preconception which can lead to varying degrees of uncertainty.

Analytics, however, is an essential component of the process which is often overlooked. Analytics is different from the other sources. It cold, it is hard and, if set up correctly, it is objective. It gives insights to aspects of your business which would otherwise be hard to uncover. Continue reading

A True Learning Experience

by Rafael Lam

When the Maroon Analytics internship was posted on OnTrac (the internship listing website of SMU), I was excited. It was exactly what I wanted to pursue, a career in consulting where the work is varied and brain-intensive.

Working at Maroon was like working at a futuristic enterprise that put in place efficient and effective work principles ahead of our time. Continue reading

An Expensive Set of Wheels

by Rafael Lam

There are two distinct segments in the luxury car market, the stately automobiles and the sports cars, and most of these super-luxury car brands are European.

During the 2008 global economic recession, luxury car makers suffered from declining sales. Buyers were not trading down, but rather were holding off on buying. Luxury car maker Mercedes Benz saw sales decline by 2.3% in 2008. The continuing economic downturn has also seen BMW suffering even worse effects in 2009, with sales of its core BMW brand falling 18% to 90,643 vehicles from 110,707 in May 2008. For the first five months of the year, BMW’s sales declined 21% to 408,370 vehicles from 515,989. Continue reading